Genesys Telecommunications Laboratories

Genesys, with headquarters in Daly City, California is the world leader in Call Center technology, and provides call center software and customer experience software to enterprises around the world. CCPA started with Genesys when just six patent applications were on file in 1996, and Genesys enjoyed small entity status with the US Patent Office.

Over the next 16 years CCPA has filed and prosecuted hundreds of patent applications on behalf of Genesys, resulting in more than 375 patents in the US and in other countries around the world. In the course of this synergistic association Genesys accomplished an Initial Public Offering, was acquired by Alcatel, headquartered in Paris, France, and Alcatel later (2006) merged with Lucent Technologies forming Alcatel-Lucent. Alcatel-Lucent in 2012 sold Genesys to London-based Permira, the private equity group.

The patents issued via CCPA were a large factor contributing the Cinderella success of Genesys. More to come! CCPA is currently prosecuting and filing hundreds more patent applications as Genesys goes back to its roots, ramping up the patent filings for 2012 and beyond.